1. Information We Collect
We collect information you provide directly to us, such as when you create an account, purchase our services, or contact us for support. This may include:
- Personal information (name, email address, phone number)
- Payment information (credit card details, billing address)
- Device information (IMEI, device model, operating system)
- Usage data (data consumption, connection logs, service usage)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our eSIM services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
3. Information Sharing
We may share your information in the following situations:
- With mobile network operators to provide eSIM services
- With payment processors to handle transactions
- With service providers who assist in our operations
- When required by law or to protect our rights
- In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
7. Cookies and Tracking
We use cookies and similar tracking technologies to collect and use personal information about you. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.